Employee Assistance Program

CPT’s ESS Powerpoint Updated contact list Rev 1-2018 

Peer Support & Employee Support Services Team -Riverside

Employee Support Services Help Line 916-445-4337

The phone number for E.A.P. is 1-866-327-4762

A licensed crisis clinician AVAILABLE 24/7

The IAFF Center of Excellence for Behavioral Health Treatment & Recovery

Direct Link: The IAFF Center of Excellence for Behavioral Health Treatment and Recovery 

The IAFF Center of Excellence for Behavioral Health Treatment and Recovery is a one-of-a-kind addiction treatment facility specializing in PTSD for IAFF members – and IAFF members only – who are struggling with addiction, PTSD other related behavioral health challenges to receive the help they need in taking the first steps toward recovery. It is a safe haven for members to talk with other members who have faced or overcome similar challenges.

Get the help you need right now 877.837.4346

EAP 45th Year Anniversary

Employee Assistance Program

Direct Link: CalHR EAP web page

As a State of California Employee, you and your eligible dependents have access to an Employee Assistance Program (EAP). This program is provided by the State of California as part of the state’s commitment to promoting employee health and wellbeing. It is offered at no charge to the employee and provides a valuable resource for support and information during difficult times, as well as consultation on day-to-day concerns. EAP is an assessment, short-term counseling, and referral service designed to provide you and your family with assistance in managing everyday concerns.

If you need help, call toll-free, 24 hours a day, seven days a week:

Magellan Healthcare
Phone: 866-EAP-4SOC (866-327-4762)
TDD callers: 800-327-0801
Website: www.eap.calhr.ca.gov

Customer service representatives are available 24 hours a day, 7 days a week, to confidentially discuss your concerns and ensure that you receive the assistance you need. You may also contact your departmental EAP coordinator, or the statewide EAP benefits manager at (916) 324-9353.

Confidentiality

Confidentiality is the hallmark of the program, and is essential to the success of EAP. No one besides the person accessing EAP knows they’ve used the services. No reports are made except aggregate utilization reports that do not identify individuals. The legal exceptions are the same as those that guide all clinicians: if a member expresses intent to commit child or elder abuse; or expresses plausible suicidal or homicidal intent; or a court order.

Types of Services

Life can be unpredictable and confusing. Through EAP you can seek assistance with many of the day-to-day struggles you may be experiencing. EAP can assist you with marriage, family, and relationship issues; emotional, personal and stress concerns; drug and alcohol abuse; healthy lifestyles; and work-life balance.

Clinical

EAP offers face-to-face clinical counseling and telephone consultations to guide you through difficult times. Our online tools and tips provide information and resources on a broad array of topics such as emotional and physical wellbeing, workplace success, and achieving personal goals.

Work-Life Benefits

For many people, it’s a challenge to balance family life and work. We offer work-life solutions to everyday problems that include legal consultations, financial consultations, child and elder care, identity theft recovery, and education and career development.

EAP Core Flyers

Online Resources and Information

The website (www.eap.calhr.ca.gov) features hundreds of health and wellbeing tools. Learn to manage stress and stay motivated, set daily fitness and nutrition goals, track your progress, and make the small steps that lead to big change.

For more information please visit the following links: